Join Fiserv as a Client Support Specialist and make an impact in the fintech industry. Provide exceptional service by troubleshooting financial inquiries and enhancing customer experiences.
In this in office role at Fiserv, you will be responsible for supporting client service operations. You'll handle inbound calls and resolve customer issues efficiently, contributing to a positive experience for our financial services clients. Your role is crucial in maintaining high-quality delivery while meeting performance metrics, ensuring customer satisfaction in every interaction.
Key Responsibilities:
• Deliver accurate information regarding services and products
• Efficiently troubleshoot and document client issues




• Collaborate across departments to fulfill client needs
• Meet performance targets in call handling and satisfaction
• Handle escalated complaints empathetically and effectively
Requirements:
• At least 1 year of client support experience
• Proficient in CRM systems like Salesforce or Zendesk
• Strong documentation skills in a regulated environment
• Experience in Microsoft Office Suite
• Flexibility for overtime as needed
Elevate client satisfaction at Fiserv, enhancing financial services support and operational excellence.
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📌 Client Support Specialist in Fintech (Mississauga)
🏢 Shoptalk
📍 Mississauga