Elevate customer success with Ribbon as a Technical Customer Support Specialist. Assist users by troubleshooting issues and enhancing the adoption of our AI hiring platform.
In this pivotal role, you will provide frontline support to customers and candidates while collaborating with teams across Customer Success, Engineering, and Product. Your expertise will help address technical challenges and improve workflows, ensuring a seamless experience. Dedication to customer satisfaction and solid organizational skills are key to this position.
Key Responsibilities:
• Provide first-line support to customers and candidates
• Troubleshoot and resolve technical issues on the platform
• Collaborate with teams for onboarding and customer enablement




• Develop clear internal documentation and guides
• Gather feedback on product gaps and pain points
Requirements:
• 1–3 years in technical support or customer success
• Strong problem-solving and troubleshooting abilities
• Excellent verbal and written communication skills
• Detail-oriented, organized, and able to manage multiple requests
• Familiarity with ATS platforms and HR technologies
Leverage your technical skills to create outstanding customer experiences at Ribbon.
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📌 Technical Customer Support Specialist at Ribbon (Toronto)
🏢 Ribbon AI
📍 Toronto