SUMMARY

Provide technical support to customers on turbochargers, including troubleshooting and installation guidance. Respond to inquiries via phone and online submissions while developing and maintaining technical support documents related to turbocharger installation and diagnostics.

REPRESENTATIVE DUTIES
Deliver technical support to customers via phone and online channels
Assist the Customer Service and Sales teams with technical questions and requests
Provide feedback to the Product and Quality teams on potential product issues
Share insights with the Content team regarding catalog lookup, images, and related

improvements
Report failure analysis and product improvement recommendations to Quality and Engineering
Track and report monthly support metrics

EDUCATION: High School diploma or GED (preferred but not required) WORK WORKPLACE: Of f ice and warehouse setting





PHYSICAL/MENTAL REQUIREMENTS RELATING TO ESSENTIAL FUNCTIONS:
Solid mechanical aptitude and broad knowledge of automotive repair across applications
Ability to read technical prints/drawings and utilize Rotomaster resources
Prof iciency with Microsof t Of f ice programs
Excellent communication skills to explain technical information clearly to customers and internal

teams
Solid customer service mindset

EXPERIENCE: Knowledge of the automotive af termarket parts industry and experience with automotive engine repair and diagnostics. TRAINING: To be provided as required.

SKILLS
MS Of f ice,
Exceptional communications skills
Ability to work with customers

Pay: $30.00-$36.00 per hour

Experience
Automotive repair: 1 year (required)

Work Location: In person

📌 Technical Customer Support Representative Surrey
🏢 Cloyes Gear and Products
📍 Surrey