We are seeking a motivated and detail-oriented professional to join our team. In this role, you will be responsible for supporting daily operations, collaborating with internal teams, and ensuring tasks are completed efficiently and accurately. The ideal candidate is organized, proactive, and able to manage multiple priorities in a fast-paced environment.
What To Expect
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
Manage complex and/or commercial auto claims
Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email
Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
Work with the customer, preferred vendors, and other stakeholders to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis
Other duties as assigned
What You Bring
Whether you’re dealing with customers or co-workers, you’re always skilled, friendly and courteous.
Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.
Knowledge of claims processes and procedures
Experience in both tort and DCPD provinces is an asset
An active adjuster license in New Brunswick or the ability to be licensed
You excel under and are comfortable with change
A demonstrated ability to work efficiently in a high volume, rapid-paced environment
Strong analytical and decision-making skills-detail-oriented and highly organized
A high proficiency with Windows based programs with excellent keyboarding skills
You are team oriented - you value collegiality and accomplishing goals together
You’re an excellent communicator (written and verbal) and an even better listener
Bilingualism is an asset (French and English)