Join Trulioo as a Customer Experience Specialist in Vancouver, and lead efforts in technical support and customer satisfaction. This full-time, hybrid role emphasizes collaboration and problem-solving with customers.
You will work closely with Trulioo's Revenue teams, ensuring that customers receive timely and effective support. By engaging in client due diligence and contributing to customer success initiatives, you’ll play a pivotal role in maintaining Trulioo’s reputation as a leader in identity verification. Your ability to troubleshoot proactively will directly enhance customer experience.
Key Responsibilities:
• Facilitate technical support for diverse customer segments
• Achieve high satisfaction through proactive troubleshooting




• Configure and troubleshoot services, adhering to SLAs
• Respond professionally to stakeholder queries
• Audit accounts for compliance and quality assurance
Requirements:
• 2-5 years of relevant customer service experience
• Experience in a technical, fast-paced setting
• Aptitude for using AI tools effectively
• Ability to think critically under pressure
• Excellent attention to detail
Drive customer success and trust at Trulioo, where your skills make a difference.
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📌 Trulioo Customer Experience Specialist Role (Vancouver)
🏢 Trulioo
📍 Vancouver