As a Client Care Coordinator in our Cambridge office, you will enhance client journeys through exceptional aftercare and operational logistics. This role emphasizes outstanding service in a luxury retail setting.
The role combines supply chain management with a keen focus on customer satisfaction. You will oversee aftercare inquiries, ensuring smooth operations between clients and workshops. Your analytical skills and attention to detail will be essential in managing logistics and data administration tasks.
Key Responsibilities:
• Ensure effective communication between clients and service teams
• Manage repairs, order dispatches, and tracking
• Address client complaints with timely and creative solutions
• Perform data management tasks in RMS and Salesforce
• Support spare parts inventory management
Requirements:
• 3+ years' experience in a luxury retail context
• Strong communication and interpersonal skills
• Proven ability to handle high-stress situations
• Resourceful and self-motivated team player
• High school education mandatory
Utilize your skills in a rewarding role that prioritizes client satisfaction and operational excellence in luxury retail.
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📌 Client Care Specialist in Luxury Retail (Toronto)
🏢 LVMH Group
📍 Toronto