Nadège Patisserie is a boutique bakery and retailer that combines the art of French pastry with fresh, modern panache.

We are seeking a agile, skilled professionals to join our talented and growing team at our Downtown locations!

Availability Must be Open

What You'll Do:
Deliver excellent customer service; initiate dialogue and develop rapport with guests by learning their names, favorite drinks, and food items such as pastries; engage guests in conversation.
Accurately and efficiently take customer orders, including special requests and modifications.
Grow the customer base, upsell products, inform customers of new products/promotions, and maintain a positive public image.
Address inquiries and resolve or escalate issues and complaints.
Operate coffee-making equipment such as espresso machines and grinders.
Maintain cleanliness and organization of the café, including workstations, equipment, and dining areas.
Assist with stocking and replenishing supplies as needed.
Follow health and safety regulations, ensuring proper food handling and sanitation procedures.
Perform opening and closing duties.
Order all inventory and showcase products for the store, reaching sales targets while reducing waste.
Provide scheduling feedback and notes on store opening/closing times to improve sales.




Assist in planning and executing sales promotions and maintaining a positive community/public image.
Create a weekly schedule according to labor guidelines, considering fluctuations in sales due to holidays or local events.
Other duties as assigned.

What You'll Need:
Previous barista or similar customer service experience preferred.
Sociable and outgoing; enjoys conversing with people.
Ability to work in a rapid-paced environment and handle multiple tasks simultaneously.
Attention to detail and a commitment to quality.
Ability to sell/upsell products.
Passionate for food & pastries.
Flexibility to work varying shifts, including weekends and holidays.
Willingness to learn and adapt to current techniques and procedures.
Ability to lift or move up to 25 lbs, and stand and walk for extended periods during shifts.
Current Food Handlers Certificate (or willing to obtain).

What You'll Get:
Prospects for growth and development
Store discount

*Please note this role requires a strong ability to interact with customers, build relationships, and organically upsell products. Job Type: Full-time

Pay: $18.00-$20.00 per hour

Advantages
Store discount

Work Location: In person

📌 Shift Supervisor Cafe Barista & Retail Associate Toronto
🏢 Nadege Patisserie
📍 Toronto