Step into a Senior Service Delivery Director position that drives strategic customer success while managing contracts and operational excellence. Ensure alignment with client expectations and delivery. As a Senior Service Delivery Director, your focus will be on managing critical customer relationships and ensuring complete alignment with contractual obligations.

You will take the lead in facilitating governance structures and mitigating risks while working collaboratively with multiple stakeholders. Your expertise will be pivotal in providing clarity and operational discipline across service delivery. Key Responsibilities:
Serve as the main contact for strategic customer relationships
Facilitate executive reviews and operational governance meetings




Administer contracts and manage compliance
Drive proactive risk identification and resolution
Maintain thorough documentation of commitments and action items

Requirements:
Bachelor’s degree in Business, Technology, or Operations
7+ years in Service Delivery or similar roles
Strong grasp of SaaS and operational settings
Exceptional written and verbal communication skills
Solid organizational discipline and ability to manage priorities

Lead seamless service delivery and foster robust relationships with key stakeholders to uphold customer satisfaction.

📌 Senior Service Delivery Director Role Waterloo
🏢 Lone Wolf Technologies
📍 Waterloo