Position: French Software Functional Tester – Contact Center Applications

Location: Onsite- Toronto, ON

Job type: Full time/Permanent Hiring

We are seeking a French Software Functional Tester with experience in enterprise and contact center application testing . The ideal candidate will be fluent in French and English and have robust expertise in functional, regression, and end-to-end testing of customer service platforms, ensuring a seamless bilingual user experience.

Key Responsibilities
Perform functional, regression, and end-to-end testing for contact center applications.
Validate IVR, CTI, CRM, chat, email, and voice workflows in French and English.
Create and execute test cases based on business and functional requirements.
Log, track, and manage defects using JIRA, ALM, Azure DevOps, or similar tools.
Collaborate with business analysts, developers, and QA teams throughout the SDLC.




Support UAT activities and ensure compliance with localization and accessibility standards.
Prepare test documentation, execution reports, and defect summaries.

Required Skills
Fluent in French and English (spoken and written).
3+ years of experience in functional testing.
Experience testing Contact Center , IVR , CTI , CRM , or customer service applications.
Strong knowledge of QA methodologies, test planning, and defect lifecycle.
Hands-on experience with JIRA , Azure DevOps , ALM , or TestRail .
Experience working in Agile/Scrum settings.

Nice to Have
Selenium or Cyara automation exposure.
Banking or Financial Services domain experience.
Experience with voice application or performance testing.

📌 Software Functional Tester French Bilingual Toronto (Canada)
🏢 Ku0026K Global Talent Solutions
📍 Canada