Kenworth Ontario is currently looking for an experienced and motivated Service Manager to lead daily operations in a busy heavy duty truck shop. The successful candidate will oversea shop productivity, customer service, technician workflow, and maintenance scheduling while ensuring high standards of safety and quality.

Major Duties and Responsibilities
Manage day-to-day shop operations and workflow
Coordinate repairs, maintenance, and inspections for heavy duty trucks and trailers
Supervise technicians and support staff
Schedule work orders and prioritize repairs to minimize downtime
Communicate with customers regarding estimates, timelines, and repair updates
Ensure compliance with safety regulations and company procedures
Review completed work orders for accuracy and quality control
Track shop performance, labour hours, and productivity targets

Qualifications:
Knowledge of the motor coach industry
Knowledge of the statutory requirements and laws respecting maintenance and environmental controls
Computer literacy and proficiency
Minimum 5 years managerial experience




Excellent interpersonal and communication skills
Must work well under pressure with very short timelines
Problem solving skills essential
Experience in planning and scheduling
Committed to company health and safety
Valid 310T Truck & Coach Technician Certificate of Qualification an asset

About the company: Kenworth Ontario has been proudly serving as a Kenworth Dealership since 2002. With five locations; Thunder Bay, Kingston, Ottawa and Peterborough and a TRP store in Belleville, Kenworth Ontario’s success is built upon constant commitment to customer service excellence. Kenworth Ontario is an equal chance employer. Accommodations will be provided to those who request it.

Job Type: Full time

Pay: $80,000.00-$120,000.00 per year

Benefits
Company events
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Store discount
Vision care

Experience:
Management: 5 years (preferred)
Mechanical: 5 years (preferred)

Work Location: In person

📌 Service Manager Kingston
🏢 Kenworth Ontario
📍 Kingston