Lead quality assurance and technical support at Instantel in Ottawa, Ontario. As a Senior Specialist, ensure product performance while delivering expert assistance to users globally.

The Senior Quality Assurance and Technical Support Specialist role is critical in enhancing the quality of Instantel products. This position blends technical product verification with proactive customer support. Collaborate closely with Engineering, Production, and Sales to drive improvements in operational efficiency and customer satisfaction, while developing effective QA and support systems.

Key Responsibilities:



• Develop and implement product verification and validation plans • Provide technical assistance for dealer and customer inquiries • Perform comprehensive regression testing on releases • Validate corrective actions and resolution of issues • Document and analyze support trends for improvement

Requirements: • Minimum five years in QA or technical support roles • Bachelor’s degree in Electrical Engineering or equivalent • Robust troubleshooting and analytical skills • Ability to improve QA systems and workflows • Excellent verbal and written communication abilities

Enhance Instantel’s product quality and customer satisfaction through robust technical support and quality assurance initiatives.

📌 Senior Qa And Technical Support Specialist Montreal
🏢 Securitas Technology Canada
📍 Montreal