We are seeking a Customer Support Representative to join our team. The ideal candidate will provide exceptional customer service and support to our clients.
Duties
Appointment scheduling
Respond to customer inquiries via phone, email, and chat in a timely and skilled manner
Assist customers with product information, pricing, and order processing
Resolve customer complaints or issues with patience and empathy
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction
Provide feedback on the efficiency of the customer service process
Requirements:
Proven work experience as a Customer Support Representative or similar role
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced workplace
Proficiency in CRM software and Microsoft Office applications
Ability to work in a fast-paced environment
MOA or previous experience preferred
If you are passionate about delivering top-notch customer service and have the skills required for this role, we encourage you to apply. Join our team and be part of a dynamic work environment where your contributions make a difference. Our hospital is open 6 days per week, Saturday shifts may be part of your regular schedule. Job Type: Full time
Pay: $21.00-$24.00 per hour
Benefits
Casual dress
Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Experience:
Front desk: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person
📌 Veterinary Client Care Representative Victoria
🏢 McKenzie Veterinary Services
📍 Victoria
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