About Connex

Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a solid commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

Role Overview

We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments, integrating AWS services, and ensuring performance, scalability, and reliability across implementations.

Key Responsibilities

Architecture & Design

- Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategies
- Integrate Amazon Connect with AWS services such as Lambda and DynamoDB
- Support scalable and efficient solution architecture

Development & Implementation

- Develop AWS-based solutions using Java and Node.js
- Build and deploy infrastructure using CloudFormation or Terraform
- Apply AWS security best practices across all implementations

Performance & Monitoring

- Monitor system performance using AWS tools such as CloudWatch
- Optimize reliability, scalability, and system performance
- Ensure high availability of contact center environments

Documentation & Support





- Maintain clear and up-to-date technical documentation
- Provide troubleshooting and ongoing support for existing solutions

Collaboration

- Work with cross-functional teams including IT, security, and operations
- Communicate effectively with stakeholders to gather requirements and provide updates

Required Skills

AWS & Cloud Experience

- Strong experience in AWS architecture or cloud engineering
- Hands-on expertise with Amazon Connect and related AWS services, including: Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, CloudWatch, CloudFront, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect

Development

- Proficiency in Java and Node.js
- Experience with Infrastructure as Code (CloudFormation or Terraform)

Security & Monitoring

- Solid understanding of AWS security best practices
- Experience with monitoring, logging, and performance optimization tools

Nice to Have

- Experience with additional AWS services
- Familiarity with Agile or Scrum environments
- AWS certifications (Solutions Architect, Developer, etc.)

Why Join Connex

- Work with a highly skilled and collaborative team
- Hybrid flexibility in the Greater Toronto Area
- Opportunity to grow within a fast-moving, technology-driven environment

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📌 Amazon Connect/AWS Developer (Richmond Hill)
🏢 Connex Telecommunications
📍 Richmond Hill