Elevate customer experience at TELUS as the Strategy & Product Owner for Conversational AI. Drive innovation and strategy in voice and chat platforms, focusing on user-centric solutions. In this senior-level role, you will oversee the product vision for Conversational AI Agents on Google Gemini and Dialogflow.

You'll create and maintain comprehensive product roadmaps, turning business objectives into tailored technology solutions. Collaborating with architects and developers, you’ll also ensure that every product iteration aligns with customer expectations and needs. Key Responsibilities:
Lead product strategy for Conversational AI initiatives
Develop data-backed business cases for product development
Manage and prioritize backlog of development tasks




Collaborate with cross-functional teams to execute strategies
Conduct pivotal customer research for product innovation Requirements:
Proven experience with GECx and Dialogflow CX platforms
Demonstrated ability to strategize and execute complex roadmaps
Robust analytical skills for data-driven decision-making
Experience in user-centered design and customer discovery
Ability to navigate complex organizational structures Transform customer experiences with your leadership in product strategy at TELUS.

📌 Telus Conversational Ai Strategy & Product Leader Toronto (Canada)
🏢 TELUS Digital
📍 Canada