Drive transformational change as a Senior Manager of Human-Centered Change within Salesforce Skilled Services. Utilize your solid public sector experience to enhance delivery excellence and ensure customer success. In this strategic role, you will leverage over 8 years of experience in customer-facing positions.

You'll oversee the delivery of complex change management initiatives while utilizing AI tools to guide best practices. This position emphasizes organizational analysis, stakeholder alignment, and leadership coaching to foster a thriving Experience Services team. Key Responsibilities:
Serve as a trusted advisor on change management
Conduct change impact and readiness analyses
Develop comprehensive change strategies for complex transformations
Lead execution of change management activities
Drive stakeholder engagement and alignment Requirements:
8+ years in customer-facing roles
Expertise in Human-Centered Change and Design Thinking
Excellent verbal and written communication skills
Proven relationship management abilities
BA/BS or MA/MS in a relevant field Become a key player in enhancing Human-Centered Change delivery within Salesforce to ensure exceptional experiences.

📌 Senior Manager For Human Centered Change Toronto
🏢 Salesforce Partner Canada
📍 Toronto