• Quality Analyst is responsible for providing the overall training for the Life &
• Disability Services Team along with performing daily quality reviews on completed work requests. Your daily activities will be diverse as you develop and improve administrative processes. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing current training materials, revising guides, and creating checklists to support ongoing learning. The Trainer &
• Quality Analyst role is an essential component of the team as it ensures that proper training, tools, and supports are in place allowing the team to be successful in performing their job while providing our clients with excellent customer service. *Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.
Qualifications: 3 – 5 years of experience in a Trainer or related Adult Education position
Experience in group advantages or insurance industry is an asset
Exceptional time management and organizational skills
Demonstrated excellent oral and written communication skills
Ability to work closely on a one-on-one basis, in a team setting and self-motivated to work independently when required
Ability to adapt and generate effective solutions on situations/issues as they are presented
Detail oriented and well-developed analytical skills
Open to feedback and willing to make changes based on feedback provided
Proficient in Microsoft Office Programs
Bilingualism (English/French) is an asset The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.