Drive excellence in service quality as a Quality and Service Specialist at Impact for a fixed-term contract. Lead cleaning teams to exceed client expectations through management and process improvement.

As a Quality and Service Specialist, you will provide leadership and ensure service standards across multiple job sites. Your responsibilities include monitoring productivity, managing supply orders, and continuously addressing service issues to enhance operational efficiency.

Collaborating with the Cleaning Operations Manager, you will aim to reduce costs without sacrificing quality while managing labor and supplies efficiently.

Key Responsibilities:
Monitor job site productivity and maintain service standards




Manage supply orders based on established par levels
Conduct regular inspections and site visits
Address potential service issues proactively
Train and coach cleaning associates on best practices

Requirements:
Robust managerial and leadership skills
Proficient in problem-solving and data analysis
Ability to strategize business planning
Experience training and mentoring staff
Willingness to work diverse hours as needed

Leverage your leadership and problem-solving skills in ensuring top-tier service and quality at Impact.
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📌 Quality And Service Specialist At Impact Toronto
🏢 Impact Cleaning Services
📍 Toronto