Drive innovation as a Senior Product Manager for the Customer Care Platform and Data at our Toronto office. Leverage AI and data to enhance agent efficiency and customer experience. At our company, we are seeking experienced Product Managers with a robust background in AI/ML products.

This role requires leading the vision and execution for our agent platform and data integrity, ensuring that we provide optimal tools for our support agents. You will collaborate across multiple domains, ensuring a seamless integration of technology and product strategy. Key Responsibilities:
Own the vision for the customer care platform
Drive AI integration for improved agent workflows
Lead complex initiatives across data systems
Ensure accuracy of care and safety data
Collaborate with engineering, ML, and support teams Requirements:
8+ years in product management roles
Experience with AI/ML-driven tools
Solid data fluency and pipeline management
Proven track record in cross-functional projects
Technical degree preferred Shape the future of customer care with creative solutions and data-driven design.

📌 Senior Product Manager For Data & Ai Toronto (Canada)
🏢 United States Digital Space
📍 Canada