Manage the Salesforce support function for Gallagher in a fully remote capacity. Ensure high-quality service delivery while leading a team dedicated to enhancing producer interactions. In this role as Salesforce Support Leader, you will oversee the ongoing health of the WIN support system, managing thousands of annual requests while fostering a proactive approach to support operations.

Your leadership will drive not only service standards but also the continuous improvement of our CRM tools. This role will suit a skilled with strong problem-solving capabilities and a deep understanding of Sales Ops functionalities. Key Responsibilities:
Oversee high-volume CRM support requests
Own case management and resolution strategies




Establish transparent communication protocols for escalations
Collaborate with product teams to address operational challenges
Lead efforts to analyze data trends for process enhancement Requirements:
Minimum 8 years in CRM support or Sales Operations
Proven leadership in handling extensive support inquiries
Deep knowledge of Salesforce platforms
Solid analytical and decision-making skills
Superior communication techniques with executives Transform support into a strategic advantage for Gallagher’s CRM initiatives and drive impactful change.

📌 Salesforce Support Operations Lead Virtual Toronto (Canada)
🏢 Arthur J. Gallagher u0026 Co. (AJG)
📍 Canada