Lead customer support operations as Technical Support Manager at Wiza. This remote role requires expertise in support management and AI automation for a growing PLG user base. You will oversee support functions end-to-end, improving tools, standards, and educational content.

Your responsibilities will include managing customer inquiries, billing operations, and enhancing AI agents for optimal service. In this role, you will drive proactive engagement to ensure users gain value quickly. Key Responsibilities:
Own support for PLG users, resolving inquiries and issues
Manage billing operations, including refunds and plan changes
Maintain and update help center articles for accuracy
Drive customer education with onboarding and in-app guidance
Identify and solve recurring systemic support issues Requirements:
2 to 4 years in customer-facing support or technical roles
Experience with Intercom and Fin AI management
Proven ability to oversee a support operation
Technical skills in API management and automation tools
Robust communication skills for transparent and effective support Elevate support quality, utilize AI solutions, and manage comprehensive customer experiences at Wiza.

📌 Remote Technical Support Manager At Wiza Niagara Falls
🏢 Bilinguallink
📍 Niagara Falls