A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters

Key Technical Skills
Salesforce:

Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
Integration:

Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
Certifications:

Salesforce Platform Developer I / II, Service Cloud Consulta

Core Responsibilities
Event-Driven Architecture:

Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
API &
Middleware Utilization:

Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
Custom Apex &
Lightning Development:

Write Apex triggers, LWC (Lightning Web Components),



and Flows to publish or consume event messages inside Service Cloud.

Service Cloud Core Skills
Case Management:

Customizing cases, entitlements, SLAs, and knowledge bases.
Routing &
Console:

Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
Automation:

Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
AI Tools:

Integrating up-to-date features like Einstein Bots or Agentforce conversational tools

Integration Experience
API Development:

Connecting external systems using REST and SOAP APIs.
Telephony &
Chat:

Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
Real-Time Data:

Using Platform Events and middleware to exchange live data securely.

📌 Salesforce Developer Locals Only Vancouver
🏢 Yochana
📍 Vancouver