Drive innovation as a Senior Hyland OnBase Production Support Engineer, drawing from 8+ years of specialized experience. Focus on resolving complex incidents and optimizing system performance. This pivotal role calls for deep expertise in Hyland OnBase and robust SQL skills.

You will manage incident resolution, lead root cause analyses, and support architectural integration strategies. The position also requires familiarity with ITIL-based management practices to delegate effectively to L1/L2 teams. Key Responsibilities:
Address critical incidents escalated by L2 teams
Lead root cause analysis initiatives
Implement and design OnBase system enhancements
Manage production releases and deployment strategies
Coach L1/L2 teams for improved service

Requirements:
8+ years of experience in Hyland OnBase support
Robust SQL and database resolution skills
Familiarity with ITIL incident management
Experience with automation like PowerShell scripting
Background in insurance or financial services

Enhance system resilience and performance through expert governance and operational leadership.

📌 Senior Hyland Onbase Support Engineer Toronto (Canada)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Canada