Shape the future of customer care with Lyft as a Product Manager in Toronto. Utilize your skills in AI and data management to enhance the agent platform and support experiences. Lyft is seeking a Product Manager to lead the vision and strategy for its Customer Care Platform.

You will possess 8+ years in product management with a robust understanding of AI/ML systems. This role demands leadership across cross-functional teams to ensure accurate, trusted data while improving agent efficiency. Key Responsibilities:
Own the vision and strategy for Lyft's agent platform
Define AI capabilities to enhance agent efficiency
Lead complex initiatives across platform and data
Ensure accuracy of customer care and safety data
Partner with engineering and design to deliver products Requirements:
8+ years in product management experience
Direct experience with AI/ML-powered products
Proven track record in complex problem-solving
Robust data fluency with reporting expertise
Degree in Computer Science, Engineering, or related field Drive innovation and make an impact in customer care at Lyft, focusing on data integrity and AI enhancements.

📌 Product Manager For Customer Care At Lyft Toronto
🏢 Triwill Group
📍 Toronto