Enhance customer experience as the Customer Success Operations Manager at Okta.

Your role will bridge corporate strategies and local execution to optimize customer journey and revenue retention. You’ll be integral to the Customer Success leadership at Okta, refining management systems and ensuring rigorous operational standards. Collaborating closely with various teams, including Technical Account Management, you’ll enable growth through effective execution of strategies in the Americas region. Key Responsibilities:
Act as an operational guardrail with Global Operations
Govern the CX organization's operating cadence
Lead Customer Success Management System optimization
Facilitate cross-functional alignment and handoffs
Monitor every phase of the customer lifecycle

Requirements:
Over 7 years in customer success or revenue operations
Salesforce proficiency;

experience with Gainsight beneficial
Exceptional analytical skills with complex data
Robust communicator and collaborator across functions
Growth mindset for constant improvement

Join Okta to drive the success of our customers and develop strategic operations for a seamless experience.

📌 Okta Customer Success Operations Leader Toronto
🏢 Okta
📍 Toronto