Retail Cannabis Associate — Sparkle Cannabis (Kitchener)

At Sparkle Cannabis, our mission is to break down the stigma around cannabis while educating both recent and experienced customers. We pride ourselves on offering excellent products at prices that deliver real value — and we're looking for a friendly, knowledgeable associate to help us do it.

What you'll do
Welcome every customer warmly as they walk through the door
Connect with customers to understand their needs and educate them on responsible cannabis use
Run the Point of Sale terminal (experience with Greenline POS is a plus)
Support the Store and Assistant Managers with opening and closing duties, following all company and provincial/federal guidelines
Keep the store looking its best — vacuum and sweep the sales floor, wipe down counters and glass display cases, and handle general tidying
Report any suspicious activity or abusive behaviour to a manager
Check ID for anyone who appears under 25, as required by the Cannabis Retail Store Handbook
Follow all company policies and procedures
Help create an informative, welcoming experience for every customer, no matter their level of cannabis knowledge

What we're looking for
Must be 19 or older (no exceptions)
CannSell Standard Certification




A genuine interest in building deep cannabis product knowledge
A police check completed within the last 6 months
Able to lift boxes weighing 5–40 lbs
Comfortable with basic math
Strong written and verbal communication skills
Confident using computers and iPads
A reliable team player
Available for shifts any day, Monday through Sunday, between 8:45 am and 11:15 pm
Familiarity with the Kitchener community is a plus

We'd love to hear from you!

Sparkle Cannabis is an equal opportunity employer. We welcome all applicants regardless of race, colour, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, physical or mental disability, or any other class protected by applicable law. We do not tolerate harassment of applicants or employees on any of these grounds.

Job Types: Part time, Permanent, Casual

Pay: $17.60-$18.50 per hour

Benefits
Store discount

Application question(s):
Have you worked in the cannabis industry previously?
Are you able & willing to work weekends and holidays?

Experience:
customer service: 1 year (preferred)

Licence/Certification:
cansell (required)

Work Location: In person

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