Key Responsibilities

Support daily operational tasks across assigned store locations, ensuring timely and effective execution.

Assist in analyzing sales, operational, and performance data to support informed decision-making.

Coordinate cross-functional communications between retail stores and the head office.

Prepare and present reports, dashboards, and performance updates using Excel and PowerPoint.

Travel to stores as needed for operational audits, field support, training, or special project implementation.

Support logistics planning, including shipment coordination and marketing campaign execution.

Research and recommend solutions for store-level challenges or client/event needs.

Identify operational issues proactively and propose practical solutions within program guidelines.

Assist in tracking key performance indicators (KPIs) and contribute to continuous improvement projects.

Provide day-to-day support to operations leaders and management.





Perform other relevant duties as assigned by the supervisor.

Requirements

Fluent in English with solid written and verbal communication skills; proficiency in Mandarin and/or French is considered an asset.

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); Excel data analysis skills are essential.

Prior experience in retail operations, logistics, or data analysis is highly preferred.

Solid organizational and time management skills; ability to prioritize and work under pressure.

Self-motivated, detail-oriented, and eager to learn.

Must be available to work retail hours, including weekends, and travel for store visits as required.

Must hold a valid driver’s license.

Physical ability to occasionally perform store-level tasks (e.g., audits, merchandising support).

📌 Retail Operation Coordinator Toronto
🏢 MINISO Canada
📍 Toronto