Step into the IT Support Level 2 Technician role at MSP Corp, where you will be integral in solving technical challenges for our clients. Work onsite and provide exceptional service to end-users.
As a vital member of the MSP Corp team, this role focuses on resolving intricate IT issues and collaborating across teams for seamless operations. Expect to engage in on-call support while supporting a diverse range of technologies. Your expertise in troubleshooting and customer service will contribute significantly to our mission.
Key Responsibilities:
• Provide comprehensive support for client technological issues
• Troubleshoot and resolve operating system problems
• Manage networking and server hardware effectively
• Support client hardware and virtualization platforms
• Maintain accurate ticket resolution documentation
Requirements:
• 2-3 years experience at a Managed Service Provider
• Solid knowledge of IT security practices
• Experience with Microsoft 365 and Azure
• Excellent analytical and troubleshooting skills
• Proficiency in using ConnectWise or similar systems
Bring your drive for technology and customer-centric approach to MSP Corp, enhancing our services.
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📌 IT Support Level 2 Technician Role (Richmond)
🏢 MSP OPERATIONAL
📍 Richmond