Roles and Responsibilities The duties and responsibilities of the Service Manager include, but are not limited to:
Provide leadership on the restaurant floor and ensure exceptional guest experiences
Responsible for onboarding, training, development and coaching of Service staff
Responsible for ongoing oversight of and providing feedback to Service staff
Keep track of guest feedback and reviews by creating a monthly Guest Feedback Report that is submitted to the Leadership Team
Provide responses to guest feedback requiring follow-up
Develop schedule for servers and storytellers that is within budget
Assist Director of Hospitality with the development of staff training sessions and content and planning quarterly staff meetings
Responsible for bi-weekly staff tip-out
Lead by example by setting the standard for all employees to follow, while holding staff accountable for their performance and ensuring excellent guest experiences.
Other duties as assigned

Qualifications and Requirements
A certificate or diploma in Hospitality, Business, or related field is preferred
A minimum of one (1) year of experience in a supervisory or management role in food and beverage
Valid Smart Serve certification
Passion for the hospitality industry along with a solid knowledge of food and beverage




Strong organizational and time management skills along with the ability to multitask and prioritize
Excellent oral and written communication skills with a strong customer service disposition
Demonstrated knowledge of POS systems and the ability to quickly learn recent software as needed

Working Conditions
Position may require long periods of standing and walking
Work normal business hours of the restaurant, which include weekends and evenings, but may be required to do some work outside normal working hours
Required to work in a busy, open area which may result in constant interruptions
Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
Required to meet a number of deadlines which may cause stress

Blyth Brewing & Distilling Inc. is an equal employment prospect employer committed to diversity and inclusion.

Blyth

Brewing & Distilling Inc. is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will work with applicants requesting accommodations at any stage of the hiring process.

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