About Madhatters:

A discount retail and gift/novelty store with a quick-moving product mix — fragrances, gifts, toys, and seasonal items. We're a hands-on team that values people who take pride in how the store looks and runs.

Merchandising Lead / Sales Associate — Full-Time

Madhatters (Central City, Surrey, BC) is looking for a Merchandising Lead / Sales Associate to join our team full-time.

What you'll do:
Work as a sales associate under the Store Manager: greet customers, answer questions, and handle cash transactions
Operate the POS register accurately and reliably
Collaborate with management on store layout, merchandising, and display placement
Maintain robust visual presentation across the store — displays, restocking, and organization
Help identify slow-moving or clearance stock and support markdown/display changes
Support daily opening/closing routines, including morning shift coverage
Hold store keys and be trusted to work reliably with minimal supervision

Growth: This role has a path toward a corporate-level position for the right person — we're looking for someone who wants to grow with the company, not just fill a shift.

Physical requirements:
Able to lift boxes up to 45 lbs
Able to stand for shifts of up to 4 hours at a time

Qualifications:




2+ years of retail experience
High school diploma
Comfortable operating a POS register and handling cash
Strong communication and problem-solving skills when helping customers
An eye for merchandising and store layout
Early riser — must be available and reliable for morning shifts
Full-time availability, including weekends
Team player who works well with others
Trustworthy and reliable enough to hold store keys and work independently
Able to lift up to 45 lbs and stand for up to 4 hours
Robust English speaking ability required; additional languages are an asset
New to the area is fine — full training provided

If you're someone with retail experience and strong communication and sales skills, who also brings valuable creative design and layout instincts, works well in a team, and is eager to learn and grow — this is the job for you. To apply: Please apply directly through this Indeed posting.

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Ability to commute/relocate
Surrey, BC V3T 2W1: reliably commute or plan to relocate before starting work (required)

Experience:
Retail : 2 years (required)

Language:
English (required)

Work Location: In person

📌 Merchandising Lead / Sales Associate Surrey
🏢 The Madhatters Superstore
📍 Surrey