Overview

We are seeking a friendly and attentive Customer Service Representative to join our team at Pokerrito Coquitlam. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and professionally. The ideal candidate will have a passion for serving others, with an interest or background in food service, food handling, or the food industry.

This position offers an opportunity to work in a dynamic setting where excellent communication and customer satisfaction are prioritized.

Responsibilities

Food Preparation & Kitchen Duties
Prepare fresh ingredients daily (cutting vegetables, portioning proteins, preparing sauces)
Assemble poke bowls accurately and efficiently based on customer orders
Maintain cleanliness and organization of kitchen, prep stations, and storage areas
Follow all food safety, hygiene, and sanitation standards
Assist with receiving, storing, and rotating inventory (FIFO method)
Ensure all food items are handled and stored at proper temperatures
Support opening and closing kitchen procedures

Customer Service
Greet customers in a friendly and professional manner




Take orders in-person and/or via POS systems accurately
Provide menu guidance and recommendations to customers
Handle payments (cash, card, digital) efficiently
Resolve basic customer concerns or escalate when needed
Maintain a clean and welcoming front-of-house workplace

Teamwork & Operations
Work collaboratively with team members during busy service periods
Communicate clearly with kitchen and front staff to ensure smooth operations
Maintain speed and accuracy during peak hours
Follow company policies and procedures at all times
Be flexible to work in both front and back of house as needed

General Requirements
Ability to work in a rapid-paced environment
Strong attention to detail and hygiene
Positive attitude and strong work ethic
Previous food service experience is an asset (not required)
Food Safe certification (preferred or willingness to obtain)
Poke experience would be an asset

Job Types: Full-time, Part time, Seasonal Pay: From $18.45 per hour

Work Location: In person

📌 Kitchen Hand/customer Service Coquitlam
🏢 Pokerrito coquitlam
📍 Coquitlam