Be a pivotal force in customer success at Genesys as a Senior Customer Success Manager. Focus on elevating client experiences with cutting-edge AI solutions in a full time capacity. Taking charge of a strategic portfolio, you will drive customer satisfaction through alignment with business goals and effective transformation initiatives.
By leveraging data and collaborating with multiple teams, you will ensure that customers extract value from their investments, enhancing loyalty and expansion opportunities. Solid customer relationship management skills are essential. Key Responsibilities:
Lead customer success for a portfolio of enterprise accounts
Foster executive-level relationships to reshape CX strategies
Oversee Quarterly Business Reviews for performance insights
Coordinate internal resources to tackle customer issues
Assess and enhance customer health for lasting satisfaction Requirements:
6+ years in enterprise customer success roles
Bachelor's in Business or equivalent
History of driving measurable customer outcomes
Proficient in CRM systems and success metrics
Agile presentation skills for senior stakeholders Join Genesys to connect enterprises with impactful AI-driven customer solutions.