Deliver unparalleled technical support as an Expert Support Engineer at OpenText, specializing in Fortify solutions.

Your role is pivotal in fostering client relationships and providing expert guidance. At OpenText, we're searching for a Premium Support Engineer with advanced capabilities in OpenText Application Security (Fortify). The ideal candidate will be skilled in understanding client software settings and capable of offering exceptional technical support. The focus will be on maximizing customer satisfaction, retention, and the overall value of OpenText products. Key Responsibilities:
Provide dedicated support for Fortify-related customer inquiries
Cultivate deep insights into customer applications and settings




Recommend strategies to enhance software performance
Offer regular support assessments and training
Ensure timely updates and resolutions for client issues

Requirements:
Bachelor’s degree preferred, associate degree accepted
Over 3 years in customer support or similar setting
Advanced understanding of OpenText Fortify technologies
Knowledgeable in system and application security principles
Robust analytical and troubleshooting skills

Leverage your technical expertise and customer-centric focus to make a meaningful impact at OpenText.

📌 Expert Support Engineer At Opentext Fortify Ontario (Canada)
🏢 opentext
📍 Canada