We are seeking a friendly and professional Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a warm and welcoming experience. If you have excellent communication skills, a passion for hospitality, and the ability to multitask in a quick-paced environment, we’d love to hear from you.

Hours: 16 - 24 hours a week, with possibility of 32 - 40 hours during peak season (May - October)

Shifts: Must have flexible availability, as this position does not have a set schedule. Schedule may include morning, evening, and mid-shifts, as well as weekends and holidays.

Experience/Skills:

· Previous hotel experience is preferred, with knowledge of PEP being an asset.

· Hospitality or Tourism diploma/certification is an asset.

· Ability to multi-task, work under pressure, and with good time management skills.

· High standard of customer service.

· Be able to stand for long periods at a time and comfortably lift up to 50lbs.

· Willingness to learn and provide the best experience possible for our guests!

Summary of Responsibilities:

· Provide a welcoming atmosphere for our guests,



and service with a smile.

· Create/modify reservations, check guests in and out, and answer incoming phone calls.

· Assist with guest requests and questions - resolving guest issues to the best of your ability.

· Assist and communicate with other departments, as necessary.

· Complete daily/shift tasks as directed and maintain a cash float throughout your shift.

· Demonstrate knowledge of the hotel, our services, and the local area.

· Other duties may be required, and can be expanded on during the interview process.

Benefits:

· 50% off food at the on-site restaurant and convenience store, while on shift. (Immediate benefit.)

· Team Member Travel rates for employee and friends and family. (After probation.)

· Hilton Honors Silver membership upgrade. (After probation.)

Job Types: Part-time, Casual

Pay: From $16.00 per hour

Advantages
Company events
Discounted or free food
Extended health care
In office parking
Paid time off
Store discount

Work Location: In person

📌 Guest Service Agent Calgary
🏢 DoubleTree by Hilton
📍 Calgary