Guest Service Supervisor The Guest Service Supervisor role is to assist & support the front line team, communicate organizational needs, oversee employees' performance, problem solving, assist in training and lead in the IHG brand mission.

Duties and Responsibilities:
Training & providing exceptional, skilled excellent guest service.
Follows the IHG Loyalty standards and membership program.
Communicates and implements current and new procedures and expectations.
Responds and follows up to inquiries relating to guest surveys and concerns.
Ensures the well-being of our guests and team members by being alert to and reporting potential hazards.
Possesses excellent guest service skills, communication skills in the arrival & departure experience.
Responsible for managing cash and daily floats.

Skills:
Guest oriented with a, helpful, caring and personable personality.
Works well in a quick paced work environment. Knowledge of PropertyManagement System Micros/ Opera,
Takes initiative and "think outside the box". Attention to detail, order & cleanliness.
Has exceptional energy, flexibility and professionalism




Offers exceptional service and meeting the needs of others Effective communication skills (verbal, listening, writing)
Proven ability to organize tasks and priorities effectively with accurate sense of detail.
Attentive and possesses effective problem solving skills.
Must be able to work with and understand financial information and data analysis.
Education & Work Experience:
Ability to deal with all levels of management and colleagues in a qualified manner.
Ability to manage multi-tasked assignments. Must be hands on in all areas.
Experience in recruitment, training and motivation.
College or Hospitality Management diploma an asset.

Job Type: Full-time Pay: From $19.00 per hour

Benefits
Dental care
Extended health care
Vision care

Ability to commute/relocate:
Huntsville, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
Customer/Guest service: 2 years (preferred)

Work Location: In person

📌 Guest Service Supervisor Full Time Huntsville
🏢 Holiday Inn Express & Suites
📍 Huntsville