About the Role

We are looking for a friendly, reliable, and skilled Front Desk Agent to be the welcoming face of our hotel. As part of a small, supportive team at the Rodeway Inn Grand Falls, you’ll play a key role in delivering excellent guest experiences in our scenic location along the St. John River Valley.

Key Responsibilities

Greet guests warmly and handle check-ins and check-outs efficiently

Answer phone calls, emails, and in-person inquiries

Process reservations, payments, and guest requests

Provide helpful information about hotel amenities, local attractions, and directions

Resolve guest concerns professionally and promptly

Keep the front desk area clean, organized, and stocked

Perform light administrative tasks and support the housekeeping and maintenance teams as needed

Requirements





Previous customer service experience (hotel or hospitality experience is an asset)

Strong communication and interpersonal skills

Comfortable using computers and learning hotel software (training provided)

Ability to multitask and stay calm under pressure

Adaptable availability for shifts, including weekends and holidays

Bilingual (English/French) is a strong asset

What We Offer

Competitive pay

Adaptable scheduling

Employee room discounts A friendly, team-oriented work environment

Opportunity to grow within the Choice Hotels network

Receive and check in guests, take reservations by phone,

Pay: $18.00-$20.00 per hour

Advantages
On-site parking

Work Location: In person

📌 Front Desk Agent/night Audit Saint André
🏢 Rodeway Inn Grand Falls
📍 Saint André