Enhance customer interactions with the Region of Durham as a Customer Experience Specialist. This role focuses on delivering exceptional service through various channels in a hybrid work model.
As part of Service Durham, you'll engage directly with residents, businesses, and visitors, handling inquiries and resolving issues effectively. With a commitment to exceptional service, this position emphasizes significant customer interaction, utilizing omni-channel approaches like phone, email, and in-person communication. You'll work collaboratively to streamline service requests and ensure a consistent customer journey.
Key Responsibilities:
• Respond to escalated customer inquiries and concerns
• Connect with customers via phone, email, chat, and social media




• Conduct point of sale transactions accurately
• Support special events and customer engagement initiatives
• Manage common meeting rooms and public displays
Requirements:
• Grade 12 diploma with specialized customer service training
• Minimum 1 year of customer service experience
• Ability to manage stressful situations effectively
• Proficient with Microsoft Office Suite and CRM applications
• Robust interpersonal and communication skills
Bring your expertise in customer service to the forefront and help enhance the experience for Durham residents.
#J-18808-Ljbffr

📌 Customer Experience Specialist in Whitby
🏢 Durham Region (The Regional Municipality of Durham)
📍 Whitby