Your primary responsibility is providing information technical support to a variety of clients in a timely and qualified manner. This will be accomplished through the following:
Use of service ticketing system to track all requests to completion as well as job details
Following documented processes
Updating or suggesting updates to existing processes
Provide end-user and infrastructure and business processes

Expectations · Self-assign new requests from unassigned queue based on priority and ticket age

· Regularly follow-up with customers on open tickets assigned to you

· Track all job activity, email and verbal communication in ticketing system

· Provide remote support

· Provide onsite support when necessary, to be coordinated with support team

· Seek assistance in a timely manner if task at hand is not getting solved

· Escalate major outages or potentials widespread issues to management

Characteristics and Skills
Qualified demeanor
Solid technical support (desktop, Server, Cloud Services)
Experience with Microsoft 365 environments
Network infrastructure skills an asset
Customer-centric




Detail oriented
Organizational skills and ability to prioritize
Able to work independently
Strong communication (oral/written) and interpersonal skills
Seeks assistance or feedback when facing difficulty
Enjoys problem solving
Enjoys working in the Information Technology field

Education/Experience
College or University level education
Professional certification or aptitude for the Information Technology sector (demonstrated during interview)
Directly relevant job experience

Job Types: Full-time, Permanent Salary: $50,000.00-$75,000.00 per year

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits
Casual dress
Dental care
Extended health care
Paid time off
Vision care
Work from home

Ability to commute/relocate:
Guelph, ON: reliably commute or plan to relocate before starting work (required)

Experience:
IT Support: 3 years (required)

Language:
English (required)

Work Location: Hybrid remote in Guelph, ON

📌 It Support Technician Guelph
🏢 Risolv IT Solutions
📍 Guelph