Do you love working outside? Do you love the water? Do you love boating?
Freedom Boat Club offers a fun, fast-paced work environment devoted to creating remarkable experiences on the water for our members. We are seeking a Dock Manager from May through October to care for our fleet and provide great customer service. If you would like to work outside and on the water, this is the job for you. This position requires availability on weekdays, weekends and holidays.
Starting pay is $23.00 per hour
Primary Responsibilities
Hire, train and manage a staff of dock hands
Execute the job responsibilities of a dock hand including:
Maintain appearance of boats, docks, facilities, and equipment
Assist members with boarding/disembarking boats, loading their gear and casting off/securing lines
Maintain accurate records in the reservation system and Fleetio boat maintenance system
Provide excellent customer service by anticipating members’ needs, getting to know their preferences, and making and answer phone calls
Monitor weather and communicate with members and staff about hazardous conditions
Manage the check-in and check-out processes using a handheld tablet
Complete thorough boat inspections to ensure the boat is safe to operate and to identify damage or issues that need to be resolved
Handle escalated member concerns and issues in a skilled manner
Keep a positive attitude and demonstrate a willingness to be a team player
Maintain an open line of communication with the Director of Operations
Qualifications and Education Requirements
Prior experience managing or leading a team
Must be over 18 years old
High school education or equivalent
Boating knowledge is a plus – training will be provided
Preferred Skills
Robust customer service skills
Valuable interpersonal communication skills
Attention to detail
Problem solver with a positive attitude
Navigating technological systems
Comfort around water
Required physical abilities
Transfer between boat and dock repeatedly
Work outside in various weather conditions
Maneuver in tight spaces
Stand, kneel, walk, balance and carry equipment for prolonged intervals
Lift and carry up to 25 lbs.
Job Types: Full-time, Seasonal Pay: $23.00 per hour
Ability to commute/relocate
Mississauga, ON L5G 4N1: reliably commute or plan to relocate before starting work (preferred)
Experience:
Boating: 1 year (preferred)
Leadership: 1 year (preferred)