Drive customer engagement and product adoption as a Customer Success Product Specialist at Mastercard. Engage with clients to ensure smooth onboarding and successful utilization of our creative solutions. In this role, you will support customers in leveraging Mastercard’s data and analytics solutions, focusing on onboarding and ongoing usage.

Your key responsibilities include addressing inquiries, providing education on product features, and enhancing customer experiences through strategic guidance. Collaborating with clients and internal teams, you will foster long-term relationships that promote product retention and improve overall satisfaction. Key Responsibilities:
Serve as main contact for customer inquiries and support
Provide product feature guidance and troubleshooting




Engage customers proactively during onboarding
Conduct customer training sessions and demonstrations
Analyze adoption rates and identify churn risks Requirements:
Experience in delivering SaaS solutions or data products
Solid customer engagement and consulting background
Excellent analytical and problem-solving skills
Ability to collaborate with diverse stakeholders
Bachelor's degree or equivalent qualification Become a trusted partner for Mastercard customers, ensuring they achieve success with our cutting-edge product suite.

📌 Customer Success Specialist At Mastercard Toronto
🏢 Mastercard
📍 Toronto