Join Purolator as the Lead of North American Operations Customer Solutions in Vaughan. This role combines stakeholder management and project execution to enhance customer satisfaction. As part of the North American Solutions Design Team, you will represent the Senior Director in liaising with clients and internal teams.
Your leadership will ensure effective handling of service issues and strategic alignments on projects. The focus is to foster relationships and drive operational excellence across services. Key Responsibilities:
Manage service escalations and enhance customer relationships
Conduct national customer needs analysis
Lead resource allocation and project timelines
Oversee client programs from inception to launch
Develop solutions with cross-functional teams
Requirements:
Minimum 4 years of operational experience
Extensive knowledge of logistics and courier services
Familiarity with Purolator systems like Medgate
Advanced proficiency with MS Office
Solid communication and project management skills
Make your mark in a vital leadership role driving customer satisfaction and operational success at Purolator.