Become a pivotal Customer Service Leader at Service Nova Scotia in Sydney, guiding a dedicated team to deliver exceptional client experiences. This permanent role involves direct supervision and leadership of customer service staff. In this Program Admin Officer 3 position, you will oversee Customer Service Representatives and ensure a high standard of service delivery.

Your responsibilities include staff recruitment, performance management, and creating customer-focused teams. You'll also administer program policies and step in as needed in lieu of the manager, making this a role with a significant impact. Key Responsibilities:
Supervise frontline customer service teams daily
Lead recruitment and staff performance management efforts




Ensure the development of quality service programs
Implement employee training and development plans
Act in place of the manager during absences Requirements:
Bachelor’s degree plus five years experience
Proven team supervision in a service context
Robust communication and organizational skills
Knowledge of government programs and services
Proficiency in MS Office and SharePoint Drive service excellence and leadership in customer satisfaction as a Customer Service Leader at Service Nova Scotia.

📌 Customer Service Leader In Sydney (Canada)
🏢 The Government of Nova Scotia
📍 Canada