Join Manulife as the Contact Centre Director in Halifax, Nova Scotia! Lead a energetic team managing over 125,000 customer interactions monthly, focusing on delivering exceptional service and employee engagement. In this key leadership position, you will manage a significant customer-facing operation while fostering a culture that prioritizes performance and employee satisfaction.

Your role will harness data analysis to reveal service prospects and implement improvements across the Canadian Retirement Contact Centres. You will spearhead communication and collaboration to ensure seamless operations. Key Responsibilities:
Drive continuous improvement in service delivery and efficiency
Use performance data to assess call trends and gaps
Cultivate an engaged team through effective communication




Coordinate with Workforce Management for staffing and forecasting
Oversee strategic initiatives for operational effectiveness Requirements:
Extensive experience leading contact centre operations
Proven track record in organizational change management
Solid influencing skills across various organizational levels
Experience in managing remote and offshore teams
Bilingual proficiency in English and French is necessary for Québec applicants Take on this influential role to elevate customer experience and team performance at Manulife.

📌 Contact Centre Director For Manulife Canada Halifax Regional Municipality
🏢 Manulife
📍 Halifax Regional Municipality