Director of Operations – National QSR Brand

North York, ON

$140,000 – $160,000 + Bonus + Benefits

We’re partnered with one of Canada's growing multi-brand QSR group in search of a Director of Operations to lead operations across the entire Canadian network.

This is a senior leadership opportunity overseeing a large national operation and a substantial field operations team. You'll lead a group of senior operational leaders who each manage their own regional teams, driving performance, consistency, franchisee success, and operational excellence across the country.

This is a highly visible role for an energetic, analytical, and entrepreneurial operator who enjoys balancing strategic leadership with time in the field. You'll split your time between the corporate office and visiting restaurants, building relationships with franchisees and ensuring operational standards are executed nationwide.

There is also a genuine chance for future progression as the business continues to expand.

What You'll Be Doing
Leading all operational performance across the Canadian network
Coaching and developing senior field leaders and their regional teams




Driving operational excellence, profitability, and franchisee success
Developing and implementing operational strategies, systems, and best practices
Using data and analytics to identify opportunities and improve business performance
Supporting franchisees through coaching, problem-solving, and operational guidance
Overseeing new restaurant openings and franchisee onboarding
Ensuring brand standards, compliance, and guest experience are consistently delivered

What We're Looking For
Senior multi-unit leadership experience within a QSR franchise setting (required)
Strong understanding of franchise operations and franchisee support
Experience leading large, geographically dispersed operations
Highly analytical with robust commercial and financial acumen
Proven ability to lead leaders, coach high-performing teams, and develop future talent
Entrepreneurial mindset with a solutions-focused approach
Comfortable balancing strategic planning with hands-on operational leadership
Willingness to travel extensively throughout Canada

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