Lead client-facing technology services at Niagara College as the Director of Client Support Services. Oversee IT service management, desktop technologies, and operational efficiency in a agile educational environment. This leadership role at the Welland Campus involves strategic oversight for various services, including the Service Desk and AV support.

You will manage a multi-disciplinary team, ensure service delivery standards, and develop technology roadmaps aligned with the college's mission. Your expertise in IT governance and operational planning will help improve the client experience across all technical services. Key Responsibilities:
Manage technical support for over 3,000 lab and employee computers
Oversee projects for client technology acquisition and renewal




Develop and manage Service Level Agreements for transparency
Lead a multi-disciplinary team with performance metrics
Ensure systems remain secure and operational

Requirements:
7 years of helpdesk support experience in large IT settings
5 years of management experience in IT Service Management
Knowledge of servicing desktop technologies and audio-visual systems
ITIL Foundation Certifications or COBIT Certification required
Robust leadership and mentoring skills for team development

Empower educational excellence at Niagara College by enhancing client support services and operational processes.

📌 Director Of Client Services At Niagara College Welland (Canada)
🏢 Niagara College
📍 Canada