Become a vital part of a not-for-profit organization as a Bilingual Case Assessment Officer. Act as the first point of contact for consumers while enjoying a hybrid work model after training. In this role, you will assess consumer complaints and direct necessary inquiries to the right firms, regulators, or agencies.

Your bilingual skills will help bridge communication gaps in the financial services sector. Committed to integrity and public service, you will play a key role in ensuring fair dispute resolution for all parties involved. Key Responsibilities:
Conduct live and email communications with consumers and firms
Assess case eligibility and draft insightful summaries
Identify cases for expedited processing and systemic issues




Ensure accuracy in templated responses and support onboarding
Collaborate on organizational initiatives and translations Requirements:
Proficient in both English and French communication
Solid organizational skills with attention to detail
Previous experience in customer service is preferred
Sound judgment and ethical decision-making
Ability to work both independently and in a team-oriented workplace Utilize your bilingual abilities to support fair dispute resolutions in this impactful role.

📌 Case Assessment Officer Bilingual Role Toronto
🏢 Beyond Bilingual
📍 Toronto