Join Park Hyatt Toronto as a Spa Concierge, offering guests an outstanding spa experience. Focus on customer service excellence while managing reservations and payments effectively.
In the role of Spa Concierge, you'll be integral to the high standards of service at Stillwater Spa within Park Hyatt Toronto. Focused on guest satisfaction, you will utilize specialized software for appointment bookings and payment handling. Key duties also include providing product information, upselling spa services, and ensuring guests feel welcomed and valued.
Key Responsibilities:
• Book and manage spa appointments efficiently
• Issue payments and provide billing support
• Share insights about spa services and retail items
• Upsell promotions and enhance guest loyalty
• Maintain professionalism in guest relations
Requirements:
• Experience as a concierge in a luxury setting
• Excellent guest service and communication skills
• Familiarity with spa booking systems
• Dependable and trustworthy work ethic
• Ability to perform in high-pressure situations
Become a crucial part of the guest experience at Park Hyatt Toronto’s Stillwater Spa.
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📌 Concierge Role at Stillwater Spa (Toronto)
🏢 Park Hyatt
📍 Toronto