Elevate customer experience as an Agent Success Manager with Decagon. This role combines relationship management with hands-on execution in a rapid-paced, in-office workplace. Join Decagon's high-impact Agent Success team to guide customer deployments and support adoption.

Your expertise in B2B SaaS and communication skills will help you build long-lasting partnerships, co-pilot deployment journeys, and provide valuable customer insights. You’ll work cross-functionally to shape technology performance and truly drive customer success through collaboration. Key Responsibilities:
Shape the Agent Success function and its operations
Build strategic partnerships with customers
Support customers from project scoping to adoption
Continuously learn product features and AI context
Communicate effectively with all customer stakeholders

Requirements:
4+ years in a B2B SaaS customer-facing role
Proven experience managing large customer projects
Excellent communication and presentation skills
Solid interpersonal and teamwork abilities
Business understanding of sales processes

Leverage your expertise to guide customers through their AI journey at Decagon.

📌 Agent Success Manager At Decagon Toronto
🏢 Decagon AI
📍 Toronto