Job Summary

We are seeking a dedicated and detail-oriented Collection Agent to join our financial services team. The successful candidate will be responsible for managing accounts receivable, communicating with clients to collect outstanding payments, and maintaining accurate account records. This role requires strong negotiation skills, excellent customer service, and proficiency with accounting software. The Collection Agent plays a vital part in ensuring the company's financial health by effectively analyzing and reconciling accounts while providing professional support to clients.

Duties
Contact clients via phone, email, or written correspondence to follow up on overdue accounts
Negotiate payment arrangements and resolve billing discrepancies in a professional manner
Maintain detailed records of collection activities and client interactions using accounting software
Perform account reconciliation to ensure accuracy of financial records
Analyze account data to identify delinquent accounts and prioritize collection efforts
Assist with accounts payable and receivable processes as needed
Conduct account analysis to determine the best course of action for overdue accounts




Collaborate with other departments to resolve billing issues and improve collection procedures
Ensure compliance with company policies and relevant financial regulations

Qualifications
Prior experience or knowledge in accounting, accounts receivable, or financial services preferred
Proficiency with accounting software and data entry skills
Robust negotiation abilities and excellent phone etiquette for effective communication with clients
Exceptional customer service skills with a professional demeanor
Analytical skills for account analysis and reconciliation tasks
Basic math skills necessary for accurate data processing and calculations
Ability to handle sensitive information discreetly and maintain confidentiality
Strong attention to detail and organizational skills to manage multiple accounts efficiently

This role offers an prospect for individuals interested in finance, customer service, and account management to develop their skills within a dynamic team workplace. The ideal candidate will be proactive, solution-oriented, and committed to maintaining positive client relationships while ensuring timely payments.

Pay: $36,252.90-$69,048.35 per year

Work Location: In person

📌 Collection Agent Scarborough (Canada)
🏢 infortech
📍 Canada