As a Shift Supervisor, this job contributes to Rosso success by assisting the store manager in executing store operations during scheduled shifts. This position helps to delegate tasks and provide leadership so that Rosso baristas can create and maintain the Rosso experience for our customers. A shift supervisor is responsible for supervising staff, opening and closing the store as well as modeling and acting in accordance with Rosso guiding principles.
Key Job Functions
Supports the store manager in any duties necessary to the efficient operation of the store
Maintain Rosso standards in customer service, quality control, food safety and store cleanliness.
Responsible for opening and closing the store
Delegates daily tasks to employees
Follows up with staff daily to make sure standards are being met
Provides feedback in all areas to the store manager and/or district manager when necessary
Serves all customers in a friendly way and has the outmost consideration in every transaction
Responsible for accuracy of sales bill completion
Requirements
Strong leadership skills
Strong coffee knowledge
Positive communication
Willing to work versatile schedule