Scotia Tire is hiring a Customer Experience Representative to support our Customer Experience Team. This customer-facing role manages orders, invoices, shipping updates, and follow-ups, with administrative support across various departments.

Key Responsibilities

· Answer inbound customer calls and respond to emails professionally

· Provide accurate pricing, order details, and estimated delivery times (ETAs)

· Process orders (tires, wheels, wheel packages, repairs, and special orders)

· Coordinate with dispatch, shipping, and warehouse teams to resolve issues

· Track shipments and provide updates using Midland and other carriers

· Support invoicing, credits, returns, payments, and end-of-day processing

Qualifications

· Strong customer service and communication skills





· High attention to detail; able to multitask in a rapid-paced setting

· Comfortable with order entry and shipping platforms

· Tire industry experience is an asset

· 2 – 3 years of relatable experience

· Criminal Check required

Job Types: Full time, Permanent

Pay: $21.00-$25.00 per hour

Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
In office parking
RRSP match
Vision care

Application question(s):
Do you have a clean criminal background?

Experience:
Customer service: 3 years (required)

Work Location: In person

📌 Customer Experience Representative Cet Halifax Regional Municipality (Canada)
🏢 Scotia Tire
📍 Canada